Service charge descriptions

This is to cover the maintenance of any communal adaptations for the benefit of the scheme.

Our customers all pay variable service charges and, depending on the agreement you have, these can follow the property into the following year to spread the cost over the year. This amount is to help with affordability for our tenants rather than charging an annual lump sum.

For car parks with security gates, this covers the servicing and repairs costs to maintain access.

This covers the servicing, repair and telephone line (if available off-site) of the communal areas monitored by a CCTV system. This can also cover any repairs carried out during the year.

This is the cost of maintaining the hard-wired alarm systems in some of our schemes. It does not cover the monitoring of the system as this is a personal charge and is not considered a service charge.

This covers the servicing and repair of playground equipment on your estate.

Additional support services required for specific tenure types.

This payment covers the cost of cleaning materials bought to allow cleaning staff to maintain the shared areas

This is to cover the cost of the cleaning service we provide to internal and external communal areas.

This covers charges made for replacement of any ‘capital’ items or installing new capital items which are not paid for in the rent. Capital items could include expensive items such as play equipment or communal furniture. The depreciation cost is spread over a number of years so you pay back a small amount each week towards the cost of the replacement.

This is to cover maintenance costs of white goods in individual homes where those appliances are required as part of the tenancy.

This covers the cost of testing appliances that are plugged into the sockets in shared areas.  This includes lamps, TVs and washing machines.  These tests are required by law once a year. PAT stands for ‘portable appliance testing’.

This covers the cost of providing electricity in communal areas. This is normally in stairwells and entrance-ways in flats, but can also include external lighting in car parks, certain bin stores or street lighting.

This is the additional management costs for providing assistance above what is normally required for service charge management and is specific for certain schemes.

For communal areas with specialist equipment installed that’s individual to that area and not common across our housing stock.

For areas that have communal fire extinguishers, this covers the cost of repair, replacement and servicing of equipment.

For properties which have communal fire alarm systems, this covers the cost of annual servicing, weekly testing as required by law, and maintenance of the system. This can also incorporate dry risers, automatic ventilation systems and emergency lighting.

This is covers unplanned work carried out on estates (for example in shared areas such as bin stores or car parks) and includes investigating and removing minor or bulky waste (for example fly-tipped rubbish).

A charge to cover the cost of using our garage(s).

This covers the cost of providing heating in the communal areas of some of our buildings, especially for our supported housing customers.

This covers the cost of cutting grassed areas and looking after other garden/estate shared areas. These are maintained by an external company and include litter-picking. This won’t always be the grounds directly surrounding your property.

Some of our schemes have guest rooms which any resident can book for family members to who’d like to stay over. This covers the cost of maintaining that service such as renewing furniture and facilities in the room.

This covers the cost of annual servicing and minor repairs of equipment such as washing machines, dishwashers or fridges supplied to communal areas or to certain individual homes.

This maintenance contract covers servicing and repairs cost of a communal lift.

This is the cost of changing light bulbs in communal areas to ensure they are lit adequately and remain safe.

Our management charge relates mainly to the administration cost of providing services to residents. This is currently charged at a rate of 15% of the cost of the services.

For some buildings, service charges for the area and/or block are provided and managed by another company. We have to pass this charge on to our customers.

Providing pest control facilities that affect the communal areas.

This covers the cost of renewing certain items. These will depend on the equipment that services your property and on what is in your block or estate.

This is to cover the maintenance of communal satellite and cable TV facilities.

This covers the cost of an on-site scheme manager and is based on the cost to employ the individual and their time allocated to the scheme.

This covers a contract for the maintenance of the door entry system which will cover call-outs and repairs.

This covers any security service provided for your scheme, such as an out-of-hours security officer.

This is where Curo has agreed after review to cap the service charges at a level below the full cost.

This maintenance contract covers servicing and repair cost of a communal stair lift.

This covers the cost of maintaining a communal telephone facility.

This could be for routine or unscheduled maintenance of trees in a shared area. These charges are set up in the same way as for grounds maintenance – a tree that’s included in your charges may not be near to or visible from your property.

This covers the cost of servicing and repairing communal aerial systems.

This is to provide Freeview television facilities in communal areas such as communal lounges.

This is to cover the cost of water in communal areas. It includes standing charges and how much water is used. This can also serve bike stores or bin stores and isn’t just applicable for blocks.

This is the cost of testing the water supply for Legionella bacteria. This is a legal requirement and keeps communal water supplies safe.

Depending on the contract in place, this pays for cleaning communal windows.

This is payable if your utilities are provided by a shared system. We will allocated a proportion of the cost for your personal use of electricity, heating or water.

This is the cost of monitoring alarm systems installed into an individual’s home.

In the past we have provided white goods in some homes and agreed to the ongoing maintenance to help with affordability.

This covers the cost of maintaining furniture we provide furniture in certain homes.

This is where we provide cleaning of individual flats’ windows.

We insure the structure of your building with Zurich Municipal. We provide a summary of the cover annually with your Statement of Costs.

This covers finishing works, including rendering, brick-work, cladding etc.

This covers the maintenance of shared items on the estate.

This covers repairs to the exterior of the building.

This is a rent charge due to the freeholder of the block and identified in your lease agreement.

This covers repairs to the interior of the building – shared areas only.

Curo management charges for leaseholders are covered separately – please see our management charges leaflet here.

For some buildings, service charges for the area and/or block are provided and managed by another company. We have to pass this charge on to our customers.

Applies to areas that have a bespoke service which is not covered under Universal Credit guidance.

With a sinking fund, we ask customers to build up an amount in advance of any renewal work being required. It is often stipulated in the lease of your property that these charges are to be collected to cover annual wear and tear rather than requesting one-off amounts from the owner.