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Frequently asked questions

 

 

Questions about Curo reconciliation statements – sent in autumn each year


  • My service charge statement says I owe Curo money. Do I have to pay this now?

    If you’re Curo tenant or Shared Owner, you don’t have to pay this now.  The charge will be carried forward into the following year. We will pick any adjustments up with your estimates later in the year and tell you what you can expect to pay in April. This is standard practice across the housing sector and is designed to stop one-off charges being made. This year, like last year, we will be looking to cap increases by making sure charges don’t increase by more than £10 a week on your 2016/17 charges. We will review this next year.

    If you are a leaseholder, under the terms of your lease you do have to pay the adjustment on demand within 30 days. If making this payment will be difficult, please get in contact with us.

  • My reconciliation statement says I’m in credit. How and when will I get this money back?

    If you are Curo tenant or Shared Owner, the conditions of your tenancy mean that this credit amount will be carried forward into the following year. We will pick any adjustments up with your estimates later in the year and tell you what you can expect to pay in April. This is standard practice across the housing sector and is designed to stop one-off charges being made.

    If you are a leaseholder, please contact us so we can review your account.


If you have other questions, please get in touch with us on servicecharges@curo-group.co.uk or click here for other ways to get in touch.

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