Useful contacts
If you're looking for independent advice about money or benefits, try these organisations:
Universal Credit - new freephone numbers
- Live Service: 0800 328 9344
- Full Service: 0800 328 5644
- Live to Full Service Transfers: 0800 328 7844
- Text phone: 0800 328 1344
- Performance Measurement: 0800 328 2144
- Payment Services – creditors/landlords: 0800 328 0128
Find out more about Universal Credit here.
Housing Benefit and Council Tax advice
Bath Housing Benefit and Council tax
revenues_benefits@bathnes.gov.uk
T: 01225 477777
Bristol City Council
www.bristol.gov.uk
T: 0117 922 2000
Mendip District Council
www.mendipbenefits@secure.capita.co.uk
T: 0300 303 8588
North Somerset Council
www.n-somerset.gov.uk
T: 01934 888 888
Wiltshire Council
www.benefits@wiltshire.gov.uk
T: 0300 456 0110
Taunton Deane Borough Council
www.somersetwestandtaunton.gov.uk/contact-us
T: 0300 304 8000
South Gloucestershire Council
www.southglos.gov.uk
T: 01454 868
Credit unions and bank accounts
Bristol Credit Union
(open to all Curo residents, wherever you live)
info@bristolcreditunion.org.uk
T: 0117 924 7309
Barclays
Offering a basic bank account
www.barclays.co.uk/help/contact-us
Westcountry Savings & Loans
mail@westcountry.org.uk
T: 03300 563994
North Somerset Credit Union
For people living or working in North Somerset
T: 01934 429573
The Money Advice Service
enquiries@moneyadviceservice.org.uk
T: 0800 138 7777
Citizens Advice Bureaux
Bath Citizens Advice Bureau
www.citizensadvicebanes.org.uk
T: 0344 848 7919
Bristol Citizens Advice Bureau
www.bristolcab.org.uk
T: 03444 111 444
North East Somerset Citizens Advice Bureau
T: 0117 986 2345 / 01761 418599
Wiltshire Citizens Advice Bureau
www.cabwiltshire.org.uk
T: 03444 111 444
Others
Money Advice Service
Free independent advice, budgeting help and debt advice.
T: 0300 500 5000
Turn 2 Us benefits calculator
www.benefits-calculator.turn2us.org.uk/AboutYou
Bristol Debt Advice Centre
mail@talkingmoney.org.uk
T: 0117 954 3990
Illegal Money Lending Team
T: 0300 5552222
reportaloanshark@stoploansharks.gov.uk
Debt Advice Foundation
T: 0800 043 4050
Family Information Service (for B&NES)
T: 01225 394041
Family Information Service (for Bristol)
askcyps@bristol.gov.uk
T: 0117 3574192
Family Information Service (for Wiltshire)
customerservices@wiltshire.gov.uk
T: 0300 003 4573
Family Information Service (for South Gloucestershire)
www.southglos.gov.uk/health-and-social-care/care-and-support-children-families/young-people/children-and-young-people-information-service/#enquiry
(online form)
T: 01454 868008
Step Change
www.stepchange.org/Contactus/Sendusanemail.aspx
(online form)
T: 0800 138 1111
National Debt Line
www.nationaldebtline.org/EW/Pages/Email-us-for-Advice.aspx
(online form)
T: 0808 808 4000
Christians Against Poverty
info@capuk.org
T: 01274 760720
Getting online
You can access the internet through your local library - find out more here.