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COVID-19: Our customers' safety is our priority, so we've changed some of our services. Learn more.

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Useful contacts

 

 

If you're looking for independent advice about money or benefits, try these organisations:

Universal Credit - new freephone numbers

  • Live Service: 0800 328 9344
  • Full Service: 0800 328 5644
  • Live to Full Service Transfers: 0800 328 7844
  • Text phone: 0800 328 1344
  • Performance Measurement: 0800 328 2144
  • Payment Services – creditors/landlords: 0800 328 0128

Find out more about Universal Credit here.

Housing Benefit and Council Tax advice

Bath Housing Benefit and Council tax

revenues_benefits@bathnes.gov.uk
T: 01225 477777

Bristol City Council

www.bristol.gov.uk
T: 0117 922 2000

Mendip District Council

www.mendipbenefits@secure.capita.co.uk
T: 0300 303 8588

North Somerset Council

www.n-somerset.gov.uk
T: 01934 888 888

Wiltshire Council

www.benefits@wiltshire.gov.uk
T: 0300 456 0110

Taunton Deane Borough Council

www.somersetwestandtaunton.gov.uk/contact-us
T: 0300 304 8000

South Gloucestershire Council

www.southglos.gov.uk
T: 01454 868

Credit unions and bank accounts


Bristol Credit Union

(open to all Curo residents, wherever you live)

info@bristolcreditunion.org.uk
T: 0117 924 7309

Barclays

Offering a basic bank account

www.barclays.co.uk/help/contact-us

Westcountry Savings & Loans

mail@westcountry.org.uk

T: 03300 563994

North Somerset Credit Union

For people living or working in North Somerset

T: 01934 429573

The Money Advice Service

enquiries@moneyadviceservice.org.uk

T: 0800 138 7777

Citizens Advice Bureaux

Bath Citizens Advice Bureau

www.citizensadvicebanes.org.uk

T: 0344 848 7919

Bristol Citizens Advice Bureau

www.bristolcab.org.uk

T: 03444 111 444

North East Somerset Citizens Advice Bureau

T: 0117 986 2345 / 01761 418599

Wiltshire Citizens Advice Bureau

www.cabwiltshire.org.uk

T: 03444 111 444

Others

Money Advice Service

Free independent advice, budgeting help and debt advice.

T: 0300 500 5000

www.moneyadviceservice.org.uk

Turn 2 Us benefits calculator

www.benefits-calculator.turn2us.org.uk/AboutYou

Bristol Debt Advice Centre

mail@talkingmoney.org.uk

T: 0117 954 3990

Illegal Money Lending Team

T: 0300 5552222

reportaloanshark@stoploansharks.gov.uk

Dealing with loan sharks

Debt Advice Foundation

T: 0800 043 4050

www.debtadvicefoundation.org

Family Information Service (for B&NES)

councilconnect@bathnes.gov.uk

T: 01225 394041

Family Information Service (for Bristol)

askcyps@bristol.gov.uk

T: 0117 3574192

Family Information Service (for Wiltshire)

customerservices@wiltshire.gov.uk

T: 0300 003 4573

Family Information Service (for South Gloucestershire)

www.southglos.gov.uk/health-and-social-care/care-and-support-children-families/young-people/children-and-young-people-information-service/#enquiry
(online form)

T: 01454 868008

Step Change

www.stepchange.org/Contactus/Sendusanemail.aspx
(online form)

T: 0800 138 1111

National Debt Line

www.nationaldebtline.org/EW/Pages/Email-us-for-Advice.aspx
(online form)

T: 0808 808 4000

Christians Against Poverty

info@capuk.org

T: 01274 760720


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