Accessibility on this website
Our accessibility statement
This website has been tested against the Web Content Accessibility Guidelines (WCAG) 3 standard.
We are committed to making our website as accessible as possible. However, we know some parts of this website are not fully accessible and we are working to improve them.
- Images without alternative text: Some images on our website do not have suitable alternative text. This means they may not be fully accessible to people using screen readers. When publishing new content, we are working to ensure all images meet accessibility standards.
- Maps: Our interactive maps are designed to support keyboard navigation and include clear indicators such as symbols, labels and pop-ups. However, providing all map information in a fully non-visual format or accessible by keyboard alone is not currently possible.
- PDF documents: Some PDF documents on our website are not fully accessible and may be difficult to use with assistive technologies. We are working to replace or improve these documents as part of an ongoing programme.
Tools to help you use our website
ReachDeck Toolbar
We provide the ReachDeck Toolbar to help make our website easier to read and use.
You can use it if you:
- Find reading difficult
- Have a visual impairment
- Prefer to listen to content
- Need translation into another language
How to use ReachDeck:
- Select the red ear icon in the bottom right of any page (pictured here)
- The toolbar will appear at the top of your screen
- Select the reading tool (pointing hand icon, pictured here)
- Click or hover over text to hear it read aloud
What ReachDeck can do:
- Text-to-speech – Listen to text as it is read aloud
- Translation – Translate content into over 100 languages
- Text magnification – Enlarge text on the screen
- Audio downloads – Save text as an MP3 file
- Screen mask – Reduce glare and improve focus
- Simplified view – Remove clutter and show key content only
SignVideo
SignVideo is a free online service that helps Deaf customers communicate with us using British Sign Language (BSL). It provides access to a qualified BSL interpreter who can translate between you and a member of our team in real time through a video call.
How does it work?
When you use SignVideo, you are connected to a BSL interpreter via your phone, tablet or computer. The interpreter will speak to us on your behalf and sign back our response to you, making communication clear and easy.
How to use SignVideo
- Click the SignVideo link on this page
- Connect to a BSL interpreter through your device
- Tell the interpreter that you would like to contact Curo
- The interpreter will call us and help translate the conversation
You don’t need to make an appointment – the service is available on demand during our opening hours: 8am-6pm, Mon-Fri.
SignVideo makes it simple and accessible to get in touch, ensuring you can communicate with us in a way that works best for you.
Changing font size
You can change the text size using your web browser settings:
- Press Ctrl and + (Windows) or Cmd and + (Mac) to zoom in
- Press Ctrl and - (Windows) or Cmd and - (Mac) to zoom out
- Press Ctrl and 0 to reset
Alternative formats
We can provide information in different formats and languages.
Please contact us if you need:
- Large print
- Audio versions
- Braille
- Easy Read documents
- British Sign Language (BSL)
- Live interpretation
- Translations into other languages
- Translation support
If English is not your first language, we can arrange a translation for you.
📞 Call: 01225 366000
📧 Email: hello@curo-group.co.uk
You can also use the ReachDeck Toolbar to translate and read out text in a variety of languages. Instructions for using ReachDeck are above.
Reasonable adjustments
We are committed to supporting our customers.
If you need extra support to access our services, we can offer reasonable adjustments to meet your needs. This may include providing information in alternative formats (such as large print or easy read), using different ways to communicate (such as email, phone or video services), or giving you more time and support to engage with us.
You can also ask someone you trust to act on your behalf by completing a third-party permission form.
Find out more and complete the form here.
Your communication preference
We want to communicate with you in a way that works best for you.
You can update your communication and diversity preferences at any time using our online customer portal, MyCuro. This helps us understand your needs and make sure we provide information and services in the most suitable way.
To update your preferences:
- Log in to MyCuro
- Go to My details
- Review and save your preferences
If you need support to access MyCuro or would prefer us to update your details for you, please get in touch and we’ll be happy to help.
Contact us about accessibility
If you have difficulty using our website or need information in a different format, please get in touch:
📧 Email hello@curo-group.co.uk
We will work with you to provide the support you need.