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Service charges explained

 

 

Service charges are payments made by you for the costs of providing services in shared areas. Management charges relate mainly to the administration cost of providing services and only apply to homeowners.

For an explanation of our service charges and statements:

Need help?

If you need help paying your rent or charges please visit this page for more information and advice.

Frequently asked questions

My service charge statements says I owe Curo money. Do I have to pay this now?

If you’re Curo tenant or Shared Owner, you don’t have to pay this now.  The charge will be carried forward into the following year. We will pick any adjustments up with your estimates later in the year and tell you what you can expect to pay in April. This is standard practice across the housing sector and is designed to stop one-off charges being made. This year, like last year, we will be looking to cap increases over a certain level.

If you are a leaseholder, under the terms of your lease you do have to pay the adjustment on demand within 30 days. If making this payment will be difficult, please get in contact with us.

My service charge statement says I’m in credit. How and when will I get this money back?

If you are Curo tenant or Shared Owner, the conditions of your tenancy mean that this credit amount will be carried forward into the following year. We will pick any adjustments up with your estimates later in the year and tell you what you can expect to pay in April. This is standard practice across the housing sector and is designed to stop one-off charges being made.

If you are a leaseholder, please contact us so we can review your account.

My statement lists ‘refuse collection’ as a service I pay Curo for, but doesn’t the Council already provide this?

Refuse collection as listed on your statement relates to clearing fly-tipping and removing items left in communal areas. The local council does not remove items left on land owned by Curo, and we do not receive any income from Council Tax payments you have made to the local council. We take all reasonable steps to identify the owner of the items to be cleared. This isn’t always possible and when we have to remove items, we have to pass this cost onto customers in that area.

Where can I see an explanation of the services I am being charged for?

A full list is available above.

How do we calculate your charge?

The service charges leaflet (linked to above) explains how we calculate your charge.

Consulting you about service charges

In 2016-17 we carried out a consultation about service charges made a number of promises to customers based on the feedback we received:

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