Repairs & servicing
We have a duty as a landlord to keep your home in good order. As a tenant you share the responsibility for looking after your home with us. On these pages you can report a repair online, find out what repairs are your responsibility and what repairs are our responsibility.
Carrying out repairs
Our employees will carry out most day-to-day repairs. They will carry identity cards and will normally arrive in one of our vans. In some areas we run a local neighbourhood repairs scheme. These teams deal with all repairs in a particular neighbourhood. You may report repairs directly to these staff.
Sometimes we employ external contractors. These contractors will also carry identity cards. If you have any questions about the identity of the caller please contact us immediately.
Providing access to repair work
Please help us to help you by letting our staff into your home to carry out repairs and safety servicing, and keeping to appointments. Where possible we will arrange a morning or afternoon appointment with you, or advise the tradesperson to contact you to arrange a convenient time.