Repairs & servicing
We have a duty as a landlord to keep your home in good order. As a tenant you share the responsibility for looking after your home with us.
Carrying out repairs
Our colleagues will carry out most day-to-day repairs. They will carry identity cards and will normally arrive in one of our vans. Sometimes we employ external contractors. These contractors will also carry identity cards. If you have any questions about the identity of the caller please contact us immediately.
Providing access to repair work
Please help us to help you by letting our colleagues into your home to carry out repairs and safety servicing, and keeping to appointments. Where possible we will arrange a morning or afternoon appointment with you, or advise the tradesperson to contact you to arrange a convenient time.