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We stand with Ukraine. For information about Homes for Ukraine click here.

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Emergency repairs



Please check our coronavirus (COVID-19) web page for updates to our repairs service standards, and what we treat as emergencies during the outbreak.

To report a repair or other issue as an emergency, call us on 01225 366000 (or 0345 245 0566 when we're closed). Remember: If there's a danger to life always call 999

We categorise the following as an ‘emergency repair’:

  • Total loss of power
  • Total loss of water
  • Total loss of heating and/or hot water
  • Internal plumbing leak
  • Blocked WC or main drain (in some cases this is the responsibility of the water authority, we’ll be able tell you this when you call)
  • Smashed glazing (we will board up only)
  • Exposed electrical cables or broken electrical accessory (socket/switch etc)
  • Faulty smoke detectors
  • Repairs to adaptations for customers with a disability

If you have a non-emergency repair please click here.

While the Government's COVID-19 social distancing restrictions are in place, if we need to visit your home to carry out work, here's what we promise to do, and what we ask of you.

Book it, pay it, check it, report it, sort it 
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