Lift safety

Please use lifts safely. If you notice a problem with a lift in your block, please let us know as soon as possible.

We'll service lifts every month, and do a more detailed inspection to check that they're meeting safety requirements every six months.

Never try to use a lift if there's a fire. Always use the stairs instead.

If the lift stops between floors, or you get stuck:

Please don't panic. There's plenty of air in the lift and someone will be there to help soon.
Press the alarm or help button, dial the phone or use the intercom to call for help. If using a button, make sure you keep it pressed until the call is answered.
Never try to get out or force open the doors.
Wait for qualified assistance.
If the lift has stopped because of a power cut, emergency lighting will come on.

Lift safety tips

Watch your step when getting in or out of a lift as the lift might not be completely level with the floor.
Keep clothes and bags away from the doors.
Hold on to children and pets.
When getting off a lift, let the people nearest the door get off first.
If the doors need to be held open, press and hold the DOOR OPEN button or ask someone to press it for you.
Don't try to stop a lift doors with your hands or feet. Wait for the next lift.
Pay attention to any floor markings, and don't stand too close to the edge when waiting for a lift to arrive.
If the door doesn't open when the lift stops, press the DOOR OPEN button.
Never throw rubbish into the lift shaft as it could cause a fire.