Home safety checks

We'll do a Home Safety Check in every home, every year.

These single-visit inspections now look at, and service, more safety items than ever, meaning that you need to be in for less appointments.

What will you be checking?

During the home safety check we'll inspect every safety-critical part of your home apart from your electricity (which is every five years).

We'll check and service any of the following if you have them in your home:

• Gas: We’ll check and service your gas boiler, flues and any other gas appliances we have fitted or supplied. Faulty gas appliances can produce deadly carbon monoxide and gas leaks can lead to explosions. Servicing your boiler means it will run more efficiently, saving you money.
• Solid fuel (eg wood burners or real fires): Solid fuel fires can produce carbon monoxide or chimney fires. We’ll check these are operating safely and that chimneys or flues
  are safe to use.
• CO detectors and smoke alarms: These detectors save lives by alerting you if there’s a fire or carbon monoxide in your home. We’ll check these are working properly. It’s still important you check these weekly too.
• Renewable energy systems: We check and service ground-source and air-source heat pumps to make sure they’re running smoothly.
• Thermostatic mixing valves (TMVs): TMVs keep hot water at a safe temperature. We’ll check yours is working properly. 
• Unvented cylinders: This is a pressurised cylinder and it’s important we check that all
  its safety features are working effectively.
• Radon fans: If you have a radon fan, it will be reducing levels of this gas in your home. We’ll check your fan is switched on and running efficiently.
• Fire doors (visual check): Fire doors stop fire and smoke from spreading and save lives. We’ll check these close properly and aren’t damaged. 
• Asbestos (visual check): If asbestos is damaged it can release harmful fibres. We’ll check
  the condition of any asbestos in your home.

How long will my appointment take?

The length of the appointment will depend on how many items we need to check and service in your home. Most visits will take around 90 minutes; some will be shorter, and a small number may need half a day.

When will my Home Safety Check take place?

We'll write to you when your safety visit is due. Please look out for this letter and keep your appointment so we can help you keep your home safe. If you can't make your appointment, please let us know and we'll rearrange it for a time that's convenient for you.

Why are these visits important?

Your safety is our highest priority and these visits are to keep you, everyone in your home and your neighbours safe. If your home has gas, this safety visit is also a legal requirement.
Each missed appointment costs approximately £50 – money that could have been spent looking after and improving customers’ homes.

Download our information sheet to find out more:

You can find more information about home safety by clicking this link.