Home contents insurance - got it covered?
Why do I need it?
If you are a tenant who rents, it is unlikely your landlord will cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.
Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen.
To help you decide whether home contents insurance is right for you, Curo have teamed up with Thistle Tenant Risks, and Great Lakes Insurance UK Limited who provide the My Home Contents Insurance Scheme, a Tenants Contents Insurance policy designed for tenants living in social housing.
The My Home Contents Insurance Scheme can offer you insurance for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.
How do you get further information?
- Call Thistle Tenant Risks on 0345 450 7288
- You can now purchase your home contents insurance online when paying monthly by direct debit - however, this is more expensive than other payment options.
- Alternatively, please visit the thistlemyhome.co.uk for more information or to request a call back.
If something goes wrong in your home and you think Curo may be responsible, please contact us first.
We’ll look at what’s happened and guide you through what to do next.
Making an insurance claim
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Do I need to contact Curo?
If you need to make a Buildings or Public Liability insurance claim, the best first step is to get in touch with us.
Our insurance team will review the details and let you know whether your claim is likely to be accepted. -
What information will I need?
When you contact us, it helps to have:
- Your name, address and contact details
- A brief description of what happened
- The date the incident happened
- What you’re claiming for and any estimated costs
Don’t worry if you don’t have everything — we can help.
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How do I make a claim?
The fastest way to start your claim is by emailing us at
insurance@curo-group.co.ukIf email isn’t easy for you, you can also contact us:
- In person
- By phone
- By letter
- Through live chat, text or WhatsApp
Once we have the details, we’ll send your claim to our insurers for review.
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How long does it take?
Every claim is different, so there’s no set timescale.
Some claims are dealt with quickly, while more complex cases can take longer — sometimes up to a year.We’ll keep you updated throughout, and you can contact our team at any time if you have questions.
Not sure what to do? Contact our insurance team and we’ll guide you.
The National Housing Federation working in partnership with Thistle Insurance Services Ltd. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority Firm Reference Number 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.
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It is important to protect your belongings and your Landlord suggests that you look for providers who are regulated by the Financial Conduct Authority (FCA). Thistle Insurance Services are a company that specialises in social housing contents insurance, however there are also other providers that can be found on comparison websites like Money Supermarket or Compare the Market.