Emergency repairs

To report a repair or other issue as an emergency, call us on 01225 366000 (or 0345 245 0566 when we’re closed). Remember: If there's a danger to life always call 999.

P1 Emergency repairs

These are repairs which present an immediate and serious threat to your safety or that of your home. Types of repair may include:

• Large structural collapse
• Serious damage resulting from fire
• Major flooding
• Exposed bare electrical cables
• Total loss of power
• Total loss of water
• Blocked main drain

We'll attend all 'P1' Emergency repairs on the same day that they are reported, whether during normal working hours or out of hours. 

P2 Priority repairs

These are repairs which are likely to affect your wellbeing or which could cause a further problem in your home if left unattended for longer than a day or two. Types of repair may include:

• Total failure of heating
• Total failure of hot water
• Toilet not flushing (where there is only one toilet)
• Rainwater leak from roof
• Partial loss of power
• Loose handrail

We'll attend all 'P2' Priority repairs before the end of the next working day after
you have made a report. These will be attended during normal working hours.