Frequently asked questions about your rent review

Please read the letter. It shows the total rent and charges you’ll pay from April. What you need to do depends on the way you pay. See the questions and answers below to find your next steps.

This rent increase and the formula in our leaflet applies to homes let on what are known as ‘social rent’ tenancies. The same formula does not apply to homes provided through schemes like shared ownership, rent-to-buy and market rent.

Nothing, we’ll adjust your payments automatically.

You’ll need to change the amount you pay from 1 April 2025.

Yes. The amount you get will automatically go up to cover this increase.

We will tell your Housing Benefit provider of the new rent. Only contact them if your circumstances have changed.

If your Housing Benefit isn’t paid directly to Curo, but you receive it instead, you will need to let your local authority know about this increase in rent.

The amount you get will go up to cover this increase. You’ll receive a ‘to do’ on your Journal to complete. It’s important you do this as soon as you can from 1 April 2025, not before. (If your rent is charged monthly, please do this on 1 April.)

There’s no need to update your rent through the ‘change of circumstance’ facility - just complete the ‘to do’.

In 2024/25, weekly rents will be payable 53 times. There are 52 weeks in a normal year, meaning 52 weekly charges. But every five to six years, there are 53 Mondays in a year instead. However, Universal Credit payments only recognise 52 weeks of rent. We’re joining with the National Housing Federation, which represents housing associations, in calling for the Government to pay this shortfall.
Unless the Government changes this rule, we would like you to pay for this extra week by the end of March 2025.

If you have concerns about this, please get in touch with our Customer Accounts team on 01225 366345.

Log in to MyCuro to view your latest balance and transactions. We no longer send regular printed statements, but just ask if you’d like one posted to you.

Rent is the amount you pay to be a Curo tenant. Service charges are fees you may pay on top if you live in a block of flats or somewhere with shared areas.

They cover the cost of extra services like cleaning hallways or cutting the grass in these areas. Service charges can go up or down independently of your rent. That’s why the overall increase in what you’ll pay might not be the same as the increase in your rent.

Yes! We can help you manage payments and check that you’re getting the financial support you’re entitled to. This can include government benefits or other money you might be missing out on.

Please get in touch – our Customer Accounts Team is here to listen and do all they can to help you.

No, this rent increase does not apply to service charges in the same way. Increases in service charges are made when the cost of providing the service has increased. Your personal letter explains any changes that have been made to your service charges and how this has been calculated. This change is in accordance with the terms of your particular tenancy agreement.

If you make payments at the end of each month, your rent account is likely to be in arrears at some point during the following month.

If you pay your rent weekly, fortnightly, four-weekly or monthly, you need to pay at the start of these periods in full. By paying your rent on time in this way, there will be no arrears shown between payments. There's more information about this here.

We will write to you with details of changes to your rent and service charges. You can also keep up to date with these changes any time online by creating a MyCuro account if you don’t already have one. Registering is easy. Go to www.curo-group.co.uk/mycuro and have your tenancy number to hand (shown on every rent statement).

Like all housing associations across England, we are required to set rents in line with government policy.

Rent increases for social customers are set by the Government. In 2025, social rent increases are 2.7%.

This is calculated using a Government formula, which is the Consumer Price Index (CPI) – a measure of inflation – plus 1%. In September 2024, when rents were set, CPI was 1.7%.

Rents for shared ownership customers will go up by 3.2% in 2024. Shared ownership lease agreements say that we can put rents up by the Retail Price Index (RPI) – a different measure of inflation – plus 0.5%. In September 2024, when rents were set, RPI was 2.7%.

The changes are made in accordance with the provisions of your tenancy agreement. Our 'How we set your rent' leaflet on this page explains the process in more details. 

All housing associations need to comply with the Government’s rent-setting formula. This means that most housing associations and local authorities across the UK will be putting up their rent by the full amount in line with the government's rent setting policy – that is 2.7% in 2025.