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How to make a Data Protection Complaint

We’re committed to looking after your personal information properly. If you’re worried about how your data has been used, or you think something has gone wrong, we want to hear from you so we can put it right.

You can tell us about a data protection concern by:

We’ll listen, investigate what happened, and let you know what we’re doing to put it right. We’ll also explain your rights and the steps you can take if you’re not happy with the outcome.

If you’d like to see the full process, including how we investigate and what remedies we can offer, you can read our Formal Data Protection Complaints Procedure here:

Data Protection Complaints Procedure

If you need this information and the form below in a different format, please see the following options:

  • SignVideo service for BSL users
  • ReachDeck - our web accessibility tool, which can be accessed by clicking on the red ear in the bottom right hand corner of the screen. This service provides multiple accessible formats, including multiple different language options and the Read Aloud service. 
Please complete this form to raise a concern about the way we have collected, used, shared, or otherwise processed your personal data. All information you provide will be processed lawfully, fairly, and securely.
Please choose one of the following: *
Preferred method of contact: *

If you are submitting a complaint on behalf of the Complainant, please provide their details above and complete the following about yourself:

To protect the Complainant’s rights, we must verify your authority.

Please confirm one of the following: *
Have you raised this concern with us before? *

We will use the information you provide only to investigate and respond to your complaint, in line with Data Protection legislation. Your information will be kept secure, retained only for as long as necessary, and will not be shared outside Curo unless legally required.