Homes for Good
Thanks to everyone that joined us at the Facebook Live session on 18 February. It was great to host one of these lively interactive sessions again and we were really pleased with the number of customers getting involved with questions and comments. Please join us again for our next Facebook LIVE in April.
Updated information about rent and service charges for the coming year is currently landing on doormats and in inboxes. You may be wondering why changes are happening, and what they cover.
Scam calls have become a frustrating part of modern life, but you don’t need to be an expert to stay safe. With a few simple habits, you can confidently deal with unexpected calls and avoid falling into common traps.
Christmas can be a magical time, it can also be hard, stressful and very expensive. Our Customer Accounts Team are here to help any Curo customers experiencing a difficult time financially. So, If you’re not sure where the money’s coming from to cover the essentials, the Christmas extras and the rent this month, please get in touch.
When you get in touch to let us know that there’s a problem with damp, mould or condensation in your home you’ll be asked some questions by a member of our customer contact team, and they’ll ask you to send in some photos, if possible.
We understand that damp and mould is a concern for many of our customers. We take all reports of damp and mould seriously, and as part of our vision to ensure that by 2034 everyone feels proud about about the quality of their home, we’re committed to tackling any cases that arise.
What causes damp? Damp is usually caused by some sort of structural issue with the building. For example, a leaking roof, leaking internal waste or supply pipework, failed damp course.
We know that damp and mould is a problem across the sector in homes all over the country, and our customers’ homes are no different. At Curo, we’re committed to tackling the issue so that everyone can feel proud about the quality of their home.
The Pantry, Curo’s support service and foodbank, will be closed until further notice so that we can carry out repairs to the building.
Christmas is a time for celebration, but fairy lights, trees, candles, and even cooking, can be potential hazards if you’re not careful.
