Homes for Good
At Curo we don’t just provide a home to our customers – we offer vital support that can help them through the most challenging times. Our Customer Accounts team are financial experts that have achieved overall savings for our customers that run into hundreds of thousands of pounds.
The impact of rising food and energy costs is putting pressure on many households, and it can affect anyone. If you’re finding things difficult right now, there’s support available in your community.
New customer contact team hours from 5 May - Monday to Friday, 8am to 6pm
Thanks to everyone that joined us at the Facebook Live session on 18 February. It was great to host one of these lively interactive sessions again and we were really pleased with the number of customers getting involved with questions and comments. Please join us again for our next Facebook LIVE in April.
Updated information about rent and service charges for the coming year is currently landing on doormats and in inboxes. You may be wondering why changes are happening, and what they cover.
Scam calls have become a frustrating part of modern life, but you don’t need to be an expert to stay safe. With a few simple habits, you can confidently deal with unexpected calls and avoid falling into common traps.
Christmas can be a magical time, it can also be hard, stressful and very expensive. Our Customer Accounts Team are here to help any Curo customers experiencing a difficult time financially. So, If you’re not sure where the money’s coming from to cover the essentials, the Christmas extras and the rent this month, please get in touch.
When you get in touch to let us know that there’s a problem with damp, mould or condensation in your home you’ll be asked some questions by a member of our customer contact team, and they’ll ask you to send in some photos, if possible.
We understand that damp and mould is a concern for many of our customers. We take all reports of damp and mould seriously, and as part of our vision to ensure that by 2034 everyone feels proud about about the quality of their home, we’re committed to tackling any cases that arise.
What causes damp? Damp is usually caused by some sort of structural issue with the building. For example, a leaking roof, leaking internal waste or supply pipework, failed damp course.
