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COVID-19: Although Government restrictions eased on 19 July 2021, we're not making any immediate changes. Further information here

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Coronavirus COVID-19 Frequently asked questions

We've answered below some of the questions we're being asked most frequently. We'll update this list regularly, along with our main coronavirus web page at www.curo-group.co.uk/coronavirus

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Coronavirus COVID-19 information

This page has the latest information about our services during the coronavirus outbreak. During this difficult time, we’re doing all we can to meet the needs of our customers and our communities. We will update this information regularly.

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Ask Curo Facebook Live July - watch again

Thanks to everyone who joined us for our Ask Curo Facebook Live session on 13th July 2021. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. A massive thank you to this months special guest - Cllr Kevin Guy, Leader of B&NES Council.

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T V Licence transition period ends for over 75's

The BBC will end its licence fee grace period for over-75s on 31 July. The right to a free TV licence for this age group ended last August for all except those in receipt of the pension credit benefit. However, in February the BBC announced a transition period due to the pandemic. The corporation said it would also offer "customer care visits for those who require furt…

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Barbecue safety tips

Now the barbecue summer's here, we bring you some simple tips to check before you start sizzling those sausages.

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How should we change as COVID restrictions ease?

On 19 July 2021, many COVID-19 restrictions will be lifted across England. How do you feel about this? What, if anything, do you think Curo should be doing differently once restrictions are eased - for example, if we visit you or you need to visit us? We'd like to hear from you before we make any changes. Please share your thoughts by filling in this short questionnaire.

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Limited service - Friday 9 July

On Friday 9th July we’re operating a limited service so Curo colleagues can take part in a day of training. You can still check your account, make payments, book repairs or send any enquires using MyCuro, and reach us in an emergency by calling 01225 366000.

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Curo Hot Topics - 3 new videos!

We have 3 brand new Hot Topics video's from our Customer Accounts team! These short, informative discussions look at the many ways this team can help you with money advice, claiming Universal Credit and helping you bid for a home. If you have any questions or want to access these services please get in touch with our Customer Accounts team by calling 01225 366 000 or…

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