At Curo we don’t just provide a home to our customers – we offer vital support that can help them through the most challenging times.
Sarah Rogers heads our Customer Accounts team, she explains, “We’re a real lifeline for customers in need. I’m confident there’s no financial situation we can’t improve in some way. That’s because we have years of experience and real expertise in the team.
“We see people all the time that aren’t getting all the money they’re entitled to, or just need that little extra support because of an unexpected bill or bit of bad luck. Our message is, you’re not alone - pick up the phone or email now – you’ll be glad you did.”
Speak to the team on 01225 366316 or email customeraccountshelp@curo-group.co.uk
A look back over the last 12 months, shows just how effective the team has been at putting money back in customers’ pockets.
🏠 Passport to Housing – 162 customers supported, £370,859 better off
This free service helps people bidding for homes through Bath & North East Somerset's Homesearch. It helps them to prepare for a successful tenancy and plan for the expense of moving.
Over the financial year finishing in March, the service supported 162 customers to secure housing with Curo or move to a more suitable property. Curo colleagues helped to boost their income, reduce outgoings and shrink debt. Overall, customers interacting with Passport to Housing were £370,859 better off thanks to the work of the team.
💷 Money and Benefits Advice – 66 customers supported, £268,408 better off
Our money advice colleagues are experts at managing debt and boosting finances. They’re also trained to deal with complex and difficult issues like loan shark debt.
Last year, the service supported 66 customers in financial difficulty. All of them were helped to improve their situation – overall the team put £268,408 back into the pockets of these customers.
🗝️ Zero evictions into homelessness – 153 customers support, £163,000 better off
If you’re worried about paying your rent, it’s really important you speak to us. Last year we helped 153 customers in rent arrears and prevented enforcement action taking place. Instead, we were able to secure £163,000 from grants and charities to turn around their situations and keep them in their homes – it’s part of our commitment to ensure no Curo tenant is evicted into homelessness.