Homes for Good
Its judgement is based on an inspection carried out over several months earlier this year. The Regulator of Social Housing looked at all aspects of the organisation and the services we provide to customers. The report provides a rigorous and independent overview of our strengths and areas for improvement.
Join us on Wednesday 11 January for our Facebook Live Q&A with Curo Executive Director of Customer Experience Paul Harris and Director of Accounts and Lettings Emma Owens. They'll do their best to answer as many of your questions as they can between 7-8pm.
Get in the Halloween spirit and show off your Spook-tacular side in our Halloween fancy dress competition! It’s open to all ages and your furry friends too - with our all new best dressed pets’ category. It’s easy to enter. Just post photos of you or your pet decked out in your goulish garms on the Halloween VoiceBox forum competition page here. The more unique and eye-cat…
You may have seen adverts on social media from firms offering to claim ‘no-win, no-fee’ compensation from landlords who fail to repair homes in a reasonable time. These are called ‘disrepair’ claims. At our latest Facebook Live Q&A, a Curo customer asked Paul Harris, Executive Director of Customer Experience, to explain disrepair claims. “There’s a phenomenon in our sect…
Thanks to everyone who joined us for our Ask Curo Facebook Live session on 12 April 2022. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. You can watch all of our Facebook Live sessions here. We hope to hear from you in our next live chat.
Thanks to everyone who joined us for our Ask Curo Facebook Live session on 8 March 2022. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. You can watch all of our Facebook Live sessions here. We hope to hear from you in our next live chat.
We’ve asked an independent market research agency called Ragdoll Research to help us undertake some important customer research. If you get an email or letter from Ragdoll Research, we hope you’ll take part in this survey.
Thanks to everyone who joined us for our Ask Curo Facebook Live session on 8 Feb 2022. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. You can watch all of our Facebook Live sessions here. We hope to hear from you in our next live chat.
Curo customer Stephanie (not her real name) shares her experience of using Curo’s Money Advice Service. When Stephanie got in touch she was on her own in a two-bedroom house and unable to work due to her health. I got involved with the Money Advice Service at Curo, as I was struggling to pay the bedroom tax and fell into rent arrears. I had also fallen behind with my utilit…
Written by: Guest Bloggers
Find out how we’re doing at delivering our Renowned Customer Service Plan in the first of our regular updates.
