Condensation & mould

If damp or mould is a problem in your home, please tell us. We’ll arrange a time to visit your home so we can help. Where there’s a structural issue in your home, we’ll sort it out.

We take all reports of damp and mould seriously and we’re committed to tackling any cases that arise.
That’s why we’ve made a promise to our customers about how we’ll deal with damp and mould cases.

This promise includes:
• To treat all reports of damp and mould seriously and as health and safety issues, not property repair requests.
• To open a case for every diagnosed occurrence of damp and mould, and to keep this case open until everyone’s satisfied that the problem is fixed.
• To prioritise cases where there are people living in a home who have health concerns or other vulnerabilities that could be made worse by mould.
• We’ll take a caring and supportive approach, recognising that having mould in a home can be distressing.
• To carry out any repairs needed because of damp and mould as quickly and efficiently as possible to minimise damage.

We have also published our Damp and Mould policy which was created in consultation with customers. This policy sets out in more detail how we'll tackle damp and mould cases, and how we can support customers to help make sure any mould does not return. It also explains how we will deal with complaints about damp and mould, and how we will measure how successful we’ve been in dealing with any issues.

What will Curo do to help?

When we get a report of a damp, mould or condensation problem we'll refer it to our specialist damp, mould and condensation team.
In the most serious cases a survey is completed and work started within seven days. Cases that are believed to be less serious will get a visit from a surveyor within 14 days, with work starting no more than a week after that.

When the surveyor visits they'll inspect the affected area, and measure the temperature and humidity of the affected rooms. They'll test how well any extractor fans are working, and look at where the radiators are in the room. They may ask to look in other rooms too, to check if there are likely to be any issues in the future. They'll also inspect the exterior of your home to see if there are any signs of any water getting in from the outside.

They'll talk to you about possible solutions, which could include:

• A mould wash to kill any mould spores
• Installing, replacing or servicing extractor fans
• Moving radiators
• Using thermal paint
• Laying insulation
• Roof repairs

Once work is complete, a member of the team will then contact the customer four weeks later to check that there’s no signs of the mould coming back. If it seems that the problem hasn’t been resolved then they’ll try another course of action.

There are things you might be able to do too. Condensation can cause mould. Condensation is caused by the air in your home being too wet. Mould looks like small black, grey or green spots on the wall or on other surfaces in your home. This can be removed by you or your family, where possible.

If this isn’t possible, please call us. We’re here to help, so if you have any concerns please get in touch.

Cold homes are more likely to have condensation. It’s important to keep your home warm. If you’re worried about how to afford heating your home, again, please get in touch. We can help you to access grants and funds that you may not know about.

Preventing condensation

This short video shows you some ways to prevent condensation forming in your home:

Curo resident Paul shares his top tips for reducing condensation: 

Download this information as a fact sheet, or click on the headings below for more information:

Ask us for a humidity meter

We have a stock of humidity meters (called hygrometers) for residents to use. These can be helpful where condensation is a problem by showing when humidity levels are high. If you’d like one, they’re free and available to pick up from reception at our main office in Bath, or we can post one to you. Just contact us and we’ll send it out. If you’d like a home visit, please let us know when you get in touch. You can find our address here and you can contact us here.