News
Cleaning service update
In the past we’ve used a mix of contractors and our own employees to carry out cleaning services in shared areas of your building and estate. Since January 2023 we’ve started using only our own employees to provide these services. Cleaners who previously worked as contractors have had the option to become Curo employees. Some of those contractors have chosen not…
Our Customer Commitment to you - latest report out now
The Curo Customer Commitment sets out what customers can expect from us as a landlord. Every three months we report how we're performing against this commitment. The latest report for the period July to September 2020 is out now. You can download our full Customer Commitment here.
Customer Choice Award 2022 – Who’s made your day?
“Warren is a star! It was a tricky repair, but he never gave up. He kept trying until he got it done.” – Warren in our Repairs team This October we’re supporting National Customer Service week and highlighting some of the very kind words you’ve shared about our teams. We’re always extremely grateful to hear about great experiences you’ve had and want to celebrate those peop…
Contact Team closed on 21 June
Our Contact Team will be closed on Tuesday 21 June 2022 for training. This means that we won’t be available to answer routine questions by phone, email, Livechat or Whatsapp. Reception will also be closed to visitors that day. Our Out Of Hours team will be on hand to deal with any emergency repairs or situations. As always, MyCuro is available 24/7 for you to raise routin…
Ask Curo Facebook Live April 2022 - watch again
Thanks to everyone who joined us for our Ask Curo Facebook Live session on 12 April 2022. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. You can watch all of our Facebook Live sessions here. We hope to hear from you in our next live chat.
Other ways to get in touch while our phone lines are busy
If you’re trying to contact us by phone, we’re sorry if you’re having to wait a long time for your call to be answered. At the start of April, we have a large number of colleagues unable to work because they have COVID. You might find it quicker and easier to contact us using MyCuro, Livechat, by texting us or using WhatsApp. We’re doing all we can to help every customer who need…
Ask Curo Facebook Live March 2022 - watch again
Thanks to everyone who joined us for our Ask Curo Facebook Live session on 8 March 2022. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. You can watch all of our Facebook Live sessions here. We hope to hear from you in our next live chat.
Ask Curo Facebook Live Feb 2022 - watch again
Thanks to everyone who joined us for our Ask Curo Facebook Live session on 8 Feb 2022. We received lots of great questions and answered as many as we could live - we'll be getting back to any we weren't able to address when we were live. You can watch all of our Facebook Live sessions here. We hope to hear from you in our next live chat.
Renowned Customer Service Plan: Progress update September 2021
Find out how we’re doing at delivering our Renowned Customer Service Plan in one of our regular updates: You can read our Renowned Customer Service Plan here.