Community catch-ups are coming to an area near you soon
Our Resident Engagement team will be out and about again over the next few weeks with our regular Community catch-ups - keep an eye on your inbox for updates.
News
Free food and community support when money is tight
The impact of rising food and energy costs is putting pressure on many households, and it can affect anyone. If you’re finding things difficult right now, there’s support available in your community.
More colleagues taking calls when you need us most
New customer contact team hours from 5 May - Monday to Friday, 8am to 6pm
Facebook LIVE is back! Wednesday 8 April, 7pm to 8pm
If you’ve got any issues or questions you want to put to our senior team, live and direct, here’s your chance.
Share and Repair - helping people save money, reduce waste, and protect the environment
A Bath-based charity are on a mission to bring people together to share, repair, reuse, and learn across B&NES and beyond. Curo is delighted to support the charity’s new ‘lending lockers’ at Mulberry Park Hub. These are the first of its kind in the South West.
Easter Opening Hours
The office at The Maltings and our contact centre will be closed on Good Friday and Easter Monday. If something is urgent, you can still reach us - just call 01225 366000 to be put through to our emergency service.
Watch the latest Facebook LIVE
Thanks to everyone that joined us at the Facebook Live session on 18 February. It was great to host one of these lively interactive sessions again and we were really pleased with the number of customers getting involved with questions and comments. Please join us again for our next Facebook LIVE in April.
What happens during a damp and mould survey?
When you get in touch to let us know that there’s a problem with damp, mould or condensation in your home you’ll be asked some questions by a member of our customer contact team, and they’ll ask you to send in some photos, if possible.
Dealing with damp and mould – our commitment to you
We understand that damp and mould is a concern for many of our customers. We take all reports of damp and mould seriously, and as part of our vision to ensure that by 2034 everyone feels proud about about the quality of their home, we’re committed to tackling any cases that arise.
Damp, mould and condensation – what’s the difference?
What causes damp? Damp is usually caused by some sort of structural issue with the building. For example, a leaking roof, leaking internal waste or supply pipework, failed damp course.