We recently changed the way we collect feedback from you. Earlier this year, we introduced text surveying to collect feedback on how you felt the most recent transaction you had with us went.
This was done to reduce the time it takes for you to give feedback over the phone and to give our customers much more of a say about what you think of our services. This has been up and running for a few months now and has received four times the amount of feedback that we'd have normally received at this point.
A big thanks to everyone who's taken part.
Next we're going to ask what you think about us an organisation. This is so we can compare ourselves with other social housing landlords and see what we can improve from your comments. We've asked Mustard, a company which specialises in this, to collect your feedback. They'll be contacting customers by telephone and by post, so keep an eye and an ear out for your chance to get involved.
Your feedback really makes a difference, so we hope you'll take part if contacted. There will also be prizes up for grabs for those who do get involved so come and have your say.