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Paul Harris

 

 

Paul Harris RSS

Executive Director of Customer Experience

Paul joined Curo in 2017 from Acorn Group, an African property management company where he was VP Corporate Affairs.  Prior to that he spent five years as Group Director Customer Experience at Unite Students Group where he implemented a highly successful customer digital programme.  This was preceded by roles at the South West Regional Development Agency, Laing O’Rourke Group and Royal Mail.

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Curo Labs - listening and taking action

We ran our first ever Curo Labs in January 2019, inviting customers to drop in to our offices at The Maltings in Bath through a Thursday, Friday and Saturday, with an additional session on the Thursday evening. Around 150 customers came along and gave us their thoughts on a number of improvements and projects we are currently working on.

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See what’s new at the Curo Labs

Last autumn at our Curo Residents’ Conference events, customers told us they’d like more opportunities to get involved in the way we deliver and design our services. In particular customers told us they’d like to be listened to more. We’ve heard that loud and clear. Now we’re launching the Curo Labs – a fresh approach to sharing our ideas with customers and listening to feedback.

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We asked: How would you like to see Curo using digital tech?

Before Christmas we launched a survey for our customers to tell us your thoughts on how we could improve our services through better use of digital. We had an amazing response to the survey, with over 3,100 people completing the form, and a number of happy customers have since been notified that they have won Love to Shop vouchers as a result.

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How will digital technologies give Curo customers more choice & better service?

Over the last five years or so we have seen many digital technologies become proven in sectors across the UK and beyond. While we aren’t all going to be replaced by robots tomorrow, many of the futuristic ideas that have been talked about are here today. We’re at the start of this journey but are very clear on a few things – we want to provide our customers with a range of choices for how they get in contact with us, and we want to improve our services.

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