Our service & performance
At Curo, Trusted Customer Services is one of the five strategic objectives of our 10-year strategy. We monitor our performance so that customers know how we're doing.
You can read our annual reports and financial statements here. You'll also find on this page annual reports into gender equality, complaints and resident engagement.
How we're doing:
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January 2026
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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February 2026
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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December 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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November 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a moe in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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October 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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September 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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August 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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July 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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June 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
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May 2025
Here's the latest 'at-a-glance' summary of our performance at Curo. These regular performance snapshots look at how we're doing across some of the measurements customers have told us matter most.
For a more in-depth look at our performance, check out our annual report here.
If you'd like to help Curo shape our services and improve our performance, there are lots of ways to get involved here.
Scrutiny
Curo's Oversight Group will commission up to four resident-led scrutiny groups each year to carry out reviews of specific Curo services. Find out more here.
Setting standards - our Customer Commitment
We developed our Customer Commitment with our customers. It sets our commitments and what we expect from them in return.
If you would like to get involved in developing and setting standards please contact us.
If you would like information on the specific standards we currently aim to achieve in delivering services to you please contact us.
Tell us how you think we are doing
We always welcome feedback from our customers - whether that's a compliment, a complaint, or an idea for how we could improve - we'd love to hear from you.
Help to shape our services
You can help to shape our services for the better - find out about the many ways you can get involved.
Useful links
Alternative formats
We can provide our documents in a range of different formats including:
- Large print
- Audio
- Braille
- Other languages
- Sign language
- Live interpretation
Please contact us if you'd like information in an alternative format. You can also find information about all of our accessible services here.