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Curo and Abri Partnership Consultation

Have your say on Curo’s proposed partnership with Abri

We’re consulting with customers about Curo’s proposal to form a new partnership with Abri.

In July, we told you that our Board had selected Abri as our preferred partner. Since then, we’ve been working with Abri to explore what a partnership could look like and what it could mean for our customers, colleagues and communities.

Why are we considering a partnership with Abri?

Both Curo and Abri believe that working together could help us invest more in homes, services and communities.

A partnership would give us greater financial and operational strength, helping us deliver our plans and invest in the things that matter most to customers. It would also give us the opportunity to bring together the strengths of both organisations and create something new that works well for customers and communities.

We believe Abri is a good fit for Curo. Like us, they’re committed to providing good quality homes and services, putting customers at the heart of what they do and investing in local communities.

Have your say

We want to hear what you think about the proposed partnership and, if it goes ahead, what you would most like us to focus on in your local area.

Your feedback will be shared with the Curo and Abri Boards and considered before a final decision is made.

The consultation runs for six weeks, from 7 September to 19 October 2026.

How to take part

The easiest way to respond is online. 

Have your say

You can also complete a printed survey and return it to us by post.

If you need the consultation information or survey in an alternative format or language, or need help taking part, please call us on 01225 366000.

If you have already responded to the email or letter we’ve sent you there’s no need to respond again.

What happens next?

Once the consultation has closed, we’ll consider all the feedback we receive and share it with the Curo and Abri Boards.

We’ll then let you know how we’ve taken your views into account. We expect a final decision about the proposed partnership to be made towards the end of this year.

  • Why are Curo and Abri exploring a potential partnership?

    The Abri and Curo boards believe that a partnership could be in the best long-term interests of customers. A partnership has the potential to increase investment in homes and services, allow us to build more affordable homes that the south west so desperately needs, and ensure that both organisations remain resilient and fit for the future.

  • Who are Abri?

    Abri is a large housing provider, spanning from London to Devon, Oxford to the south coast. It owns and manages more than 59,000 homes and community assets and serve more than 117,000 customers. Abri believes everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.   

    Abri’s 2026-2031 corporate strategy aims to make this a reality by giving colleagues the confidence and ability to address today’s realities while striving for tomorrow’s ideals.

  • What does that look like?
    • Abri aims to build a minimum of 1,000 homes a year, delivering 20,000 new homes by 2036
    • They’ll create a new Home and Place standard that reflects customer experience, safety and environmental priorities, with all Abri homes meeting this standard by 2031   
    • They're investing more than £450m (inclusive of grant funding) into their existing homes to improve quality, affordability, safety and efficiency, and a further £161m on major regeneration projects   
    • They’ll define a level of service that aligns with their ideals and their customers’ expectations – one that’s reliable, accessible and inclusive with benchmarked standards and timely responses   
    • They’ll be a values-led, purpose driven organisation that sets the standard in good governance, robust financial resilience and social impact, trusted by customers and partners, attracting and nurturing talent.
  • What would this mean for my community?

    This kind of growth means we would be able to invest more in your homes and neighbourhoods, build more new affordable homes in your community and make improvements to the services you receive.

  • What would this mean for my tenancy or my lease?

    Any changes would not affect your tenancy or lease.

  • What does it mean for my rent or my service charges?

    There are no changes to your rent or service charges as part of these discussions.

  • Will I still receive the same local service?

    Yes, and we’ll invest to improve it further. Bringing both organisations together will allow us to reinvest any efficiency savings in service improvements and things that will benefit you where you live.

  • Would I still deal with the same colleagues?

    There wouldn’t be any immediate changes, but if there are any changes to colleagues working in your area in future, of course we’ll let you know and give you plenty of notice.

  • Would the same trades colleagues carry out my repairs?

    There wouldn’t be any immediate changes, but if there are any changes to colleagues carrying out work in your home, we’ll let you know. Shared owners and other leaseholders would remain responsible for repairs and maintaining their own homes, unless there are agreements in place for us to carry these out. 

  • Would it take longer to carry out my repair?

    No. These proposals are designed to improve our service to you. Together, Abri and Curo will have more capacity to carry out repairs in the south west area.

  • Would the same support and community services be available?

    There wouldn’t be any immediate changes, but if we change the services we offer, we’ll let you know. Abri has a dedicated community investment arm, called the Octavia Foundation, who work locally to support customers.

  • Have your contact details changed?

    No, Curo customers can still call on our main number, 01225 366000 or use any of the other usual ways to get in touch with us. You can find more information on our website.

  • Would the name of my landlord change?

    Subject to our boards’ approval, we expect that Curo will become a subsidiary of Abri and we will review branding/organisation names in the future. Any change of name would not affect your tenancy rights.

  • Will The Maltings continue to be a main office?

    Yes! There are no plans to make any changes to Curo’s office in Bath as a result of these partnership proposals.

  • Would this mean job cuts at Curo?

    There’s no need or plan for widespread structural changes.

  • When will this happen?

    Probably around the beginning of next year (2027), provided the boards of Abri and Curo agree a final business case and complete some other necessary formalities. It’s important that customers can comment on the proposals and tell us what matters most to you, so that your views can inform that final business case, which is why we’re asking you to take part in this consultation.

  • Will there be opportunities for customers to get involved with the changes?

    Yes – both Curo and Abri are committed to involving customers in the way services are shaped, improved and delivered.

  • What is Abri like as a landlord?

    Abri is a very well-regarded and high-performing housing association. It has excellent customer satisfaction results. 

    You can find more information about Abri’s performance on its website.