Improvements we make inside your home

Within every home there are things (we refer to as ‘components’) that need replacing from time to time – for example the kitchen, bathroom, windows, front doors and heating system. Our Home Improvements Programme ensures that these components are replaced when they need to be.

The typical components we replace within your home through this programme are:

-      Kitchen

-      Bathroom

-      Windows

-      External Doors

-      Boiler and heating system

-      Electric heating system

You can find out when these components will be replaced in your Curo home by registering with MyCuro. You’ll be able to view the planned replacement dates for your home under the ‘My Property’ section.

Here’s an example:

Replacement dates take into consideration:

1.   The life-cycle – when the last replacement was undertaken

2.   The Home Condition Survey

Each of the components within your home are replaced according to their life-cycle. These life-cycles differ from one component to another. We usually replace components when they reach the following ages:

• Kitchen, 30 years
• Bathroom, 30 years
• Windows, 30 years
• External doors, 30 years
• Boiler and heating system, 18 years & 36 years
• Electrical heating system, 30 years

Every five years, we will visit your home to undertake a Home Condition Survey. The Property Inspector that visits will assess the condition of your kitchen, bathroom and other components listed above. This will help us to ensure that the replacement dates we have planned are accurate given the condition of the components in your home.

This means we’re able to ensure that components are planned for replacement at the right time, based on the need and the life-cycle.

Wherever possible, we try to repair things like your kitchen and bathroom before we replace them. This is so we can prioritise upgrades in homes where the need is most pressing, and give all residents the best value from the investments we make in your homes. If we can no longer repair the fittings and fixtures of your home or there’s a health and safety concern, we’ll review your case and see if we can bring planned work forward. If you need to report a repair to your home, please get in touch with us here.