Retrofit FAQs

Frequently Asked Questions

We understand that you might have some queries about our energy-saving upgrade projects, so we've put together a few of the most frequently asked questions. If your question isn't answered here, please get in touch.

What is retrofit?

Retrofit is about improving your home to make it warmer and more energy efficient. This means finding and fixing areas where heat escapes, adding things like insulation, better heating systems, or even solar panels. These changes can help lower your energy bills and make your home more comfortable.

What are the benefits of retrofitting my home?

Retrofitting your home has lots of benefits, such as:

• Lower energy bills: You will use less energy to heat or cool your home.
• A more comfortable home: Your home will stay warmer in winter and cooler in summer.
• Better health: Improved ventilation reduces damp, mould, and condensation, which can impact your health.
• Lower maintenance costs: Fixing issues like damp can save you money in the long run.

What sorts of things are installed during a retrofit process?

During a retrofit, we can install a variety of measures to improve your home’s energy performance. These may include:

• Windows: Adding double or triple-glazed windows to keep the heat in.
• Doors: Replacing old doors with insulated ones to reduce drafts.
• Cavity wall insulation: Filling gaps in your walls with special materials to keep heat from escaping.
• External wall insulation: Adding insulation to the outside of your walls and protecting it with waterproof coatings.
• Heating system upgrades: Replacing old heating systems with efficient ones like Dimplex Night Storage Heaters, which use cheaper nighttime electricity.
• Solar panels: Installing solar panels to generate clean energy and batteries to store it for later use.
• Ventilation improvements: Adding or upgrading systems to improve airflow and reduce damp and mould.

How long will it take?

The work usually takes 2–10 days, depending on what’s being done. We’ll give you a clear schedule before starting. You don’t need to take time off work as long as someone can let us in. If you have any particular concerns, or think you may need any special arrangements, let us know and we'll do our best to help.

Who do I contact if I have any problems or questions while the work is going on?

Before work begins we'll make sure you have the contact details of a dedicated resident liaison colleague. If you have any problems during or after the work, you'll be able to get in touch with them. For urgent matters outside of working hours, we’ll provide you with emergency contact details for Curo and our contractors.

What if I don't want the upgrades?

We strongly recommend these upgrades to make your home more energy-efficient and comfortable. The Government requires us to ensure all homes meet energy standards (EPC C) by 2030. If you have concerns or questions, please contact us. We’re here to help and explain how the work benefits you and your home.