Home Improvement Review Forum
Do you have great ideas and like to see things in new ways? Can you suggest practical improvements to help Curo do better?
We’re looking for residents who want to get involved in shaping how we invest in homes and communities. This includes:
- Home upgrades like new kitchens, bathrooms, windows, doors, heating, and electrics
- Improvements to shared spaces in your building or neighbourhood
- How we manage customer permissions and the Disabled Facilities Grant process
If you're curious about how we plan and deliver these improvements - and want to help us do it better - we’d love to hear from you!
As a member of this forum, you’ll help us improve how we manage works and create the best possible experience for residents by:
- Holding joint staff and panel discussions with Curo's Home Improvements Managers, Surveyors and Administrative Support Team on previous Home Improvement processes including timeframes, customer communications and customer options.
- Coming to an agreement on whether the processes we take are in line with policy and procedure and that Curo are fair and appropriate in their process and responses.
- Sharing evidence-based recommendations on process improvements and customer journey maps.
- Advising on amendments to policy and procedural documents for future reviews.
Interested?
To register your interest you can send us an email expressing your interest to VoiceBox, or fill in our simple online form below.