Curo Complaints Forum

Do you have good ideas and like to see things differently? Can you suggest ways to help Curo improve? Are you interested in how we deal with complaints?

If yes, we’d love to hear from you!
Your thoughts can help us make things better for everyone.

This groups looks at our complaints process. As a member you'll be able to:

• Hold joint staff and panel discussion with Curo's Customer Resolution Manager and Customer Feedback Lead on a sample of anonymised closed complaints made to Curo.
• Come to a consensus on whether the process taken was in line with policy and procedure and that Curo were fair and appropriate in their response.
• Review satisfaction results including customer feedback on complaint case management.
• Share evidence-based recommendations on process improvements and quick fixes.
• Advise on amendments to policy and procedural documents for future reviews.

Interested? 

Download the complaints forum terms of reference and code of conduct: