Anti-social behaviour & crime
Everyone has the right to enjoy their home and feel safe in their community. We expect residents to behave respectfully towards one another and to resolve most disagreements by speaking with each other if these happen.
There will be occasions where anti-social behaviour (ASB) is more serious. In these cases we will work with you, and with agencies such as the police if necessary, to find a resolution. Our ASB Toolkit gives examples of these cases and the types of action we might take.
To report a new case, please review the relevant page in the ASB Toolkit through MyCuro.
We will find informal solutions to ASB where possible, but we also have some powers as a social landlord under the Anti-Social Behaviour, Crime and Policing Act 2014.
Evicting someone is a last resort that we can only consider in the most serious of cases.
If you need to speak with one of our Compliance Coordinators, you can contact the team by phone on 01225 366000 (option 3).
What should I expect when I report anti-social behaviour?
We know that living with anti-social behaviour can have a detrimental effect on you and your family’s wellbeing. Our priority is to keep you safe in your home
When you report anti-social behaviour, our Tenancy Compliance team are there to offer you a full range of support. A member of the team will call you to find out what has happened. They’ll usually carry out a risk assessment as part of this, to understand how you’ve been affected and develop a plan to improve the situation for you. They may also ask you to provide evidence of what is happening.
If you’d like to discuss your case in person, a member of the team can visit you at home or at a place of your choice. Please let us know how you prefer to be contacted, and we’ll do our best to meet your wishes.
A member of the team will then get in touch with you every fortnight. They’ll update you on what we’re doing and find out if the situation has changed.
To support your wellbeing, we can arrange help from specialist organisations. We work closely with Bath MIND, Reach, DHI, Southside, Next Link and more. Please let us know if you feel you’d benefit from this extra support. We can also offer mediation through a third party, if you feel this would help to resolve the anti-social behaviour.
Dealing with anti-social behaviour (ASB) can be complex and some cases take time to resolve. However, our team is very experienced and is there to support you every step of the way. We will keep you updated throughout this process and you'll be given the direct contact details of the colleague leading on your case so they can answer any questions.
If you need to speak with someone and your Case Advisor or Case Manager isn’t available, please call our Compliance Coordinators on 01225 366000 (option 3). If they can’t answer your questions, they’ll raise a callback for when the person you need is available to speak with you.
You can also track ASB cases through MyCuro, your customer portal, 24 hours a day.
Community Triggers
The Community Trigger is a process for people who have reported repeated ASB incidents to the police, social landlords, or local authorities but feel that the response they’ve received has not addressed their concerns.
The agencies involved will review the complaints they have received together to see if anything further needs to be done.
You can usually request a Community Trigger by contacting either the police or your local council. Further details can be found on the Avon & Somerset Police's website, and the Wiltshire Police's website.
