Homes for Good
When you get in touch to let us know that there’s a problem with damp, mould or condensation in your home you’ll be asked some questions by a member of our customer contact team, and they’ll ask you to send in some photos, if possible.
We understand that damp and mould is a concern for many of our customers. We take all reports of damp and mould seriously, and as part of our vision to ensure that by 2034 everyone feels proud about about the quality of their home, we’re committed to tackling any cases that arise.
What causes damp? Damp is usually caused by some sort of structural issue with the building. For example, a leaking roof, leaking internal waste or supply pipework, failed damp course.
We know that damp and mould is a problem across the sector in homes all over the country, and our customers’ homes are no different. At Curo, we’re committed to tackling the issue so that everyone can feel proud about the quality of their home.
This survey is about your home, how you live in it and how you keep it warm and dry. Survey link: We are working on making a number of improvements to how we deal with reports of damp and mould and your answers will help us with this. If you complete this short survey by Wednesday 16 February 2022, we’ll enter you into a prize draw to win a £200 Love2shop voucher or one of two £50…
