Written by: Jess Graziano, Communications Officer
Tuesday 23/06/2026:
Following last night’s storm, our phone lines are currently very busy.
To make sure those with urgent needs can get through, we’re asking customers to please only call us if you have an emergency repair to report.
For routine enquiries and non-urgent repairs, you can reach us via:
MyCuro
Thank you so much for your understanding — we really appreciate your patience while we work through the disruption.
Monday 22/06/2026:
During the severe thunderstorm this evening our head office at The Maltings has been damaged, and as a safety precaution, we’ll be closing the building tomorrow.
Our out of hours service is currently extremely busy and we want to make sure those with urgent needs get through to us as quickly as possible. If your query is routine, we’d be really grateful if you could hold off contacting us until the situation improves. Thank you - your patience is appreciated.
If you or someone else is in immediate danger, please call 999.
From tomorrow our phones will be open as usual, though please bear with us as wait times are likely going to be longer than normal.
If you need to log a repair, you can do this anytime via MyCuro. You can also reach us as normal on WhatsApp and Facebook.
Thank you for your understanding. We appreciate your patience, and our thoughts are with everyone affected by tonight’s storm.