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Our commitment to support our residents



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At Curo we want to assure all our residents that we will always support you and work with you to keep you in your home wherever possible.

We support the following statement issued by the National Housing Federation which represents housing associations across the country, including Curo:

Housing associations are not-for-profit landlords to more than six million people in England. Any resident worried about paying their rent should contact their housing association, who will help.

Housing associations are committed to:

1. Keeping people secure at home
No one will be evicted from a housing association home as a result of financial hardship, where they are working (or engaging) with their housing association to get their payments back on track.

2. Helping people to get the support they need
Housing associations are helping residents to access benefits and other support to alleviate financial hardship, including supporting people to get work where possible.

3. Acting compassionately and quickly where people are struggling
Housing associations will work with any resident who is struggling to find arrangements to pay rent that is manageable for them in the long term. Legal action will only be taken in serious circumstances – for example as a last resort where a resident will not agree a plan with their landlord to help them pay their rent, or where it is needed urgently in cases of domestic abuse or of antisocial behaviour that is putting other residents or communities at risk.

These commitments stand during the coronavirus crisis, and beyond.

Please get in touch if you're finding it hard to pay your rent - we will do all we can to help.

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