The Housing White Paper means our sector will need to tighten up and strengthen our approach to complaints management, resident engagement and performance communications – all things we should be continuously improving anyway.
Read Paul Harris’s comment piece, 'Resident satisfaction – are we serious about understanding the truth?', in Inside Housing.
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Resident satisfaction – are we serious about understanding the truth? https://t.co/MbTyaK5zlP #ukhousing pic.twitter.com/SpbQAPlbRf
— Inside Housing (@insidehousing) December 7, 2020