Curo’s Customer Accounts Team have been awarded Housing Quality Network (HQN) accreditation for the high standard of service they provide.
HQN's accreditation programme assesses organisations against a range of challenging quality standards. These range from measures to support the financial wellbeing of residents, how well customers are supported with money advice and through changes to the benefits system, and the value for money they provide.
Sarah Rogers, Curo's Head of Customer Account Management, said: “We know from the conversations we have each day with our customers that the support and expertise we offer, alongside the simple human kindness every member of our team shows, makes a real difference – not just to people’s financial circumstances, but to how customers feel about their situation.
“We’re really pleased to receive this independent accreditation from HQN, a highly respected body that represents the highest quality standards in housing.”
The assessment panel highlighted our ‘impressive pre-tenancy offer with their Passport to Housing service’ and ‘a genuine emphasis on supporting customers’. They were particularly impressed with our track record of keeping rent arrears low at such a challenging time, the level of personalisation and individual focus shown with customers in arrears, and our commitment to partnership working.
Another area singled out for praise was the ‘thoughtful approach to providing information for customers (such as the lifehack videos) and the range of opportunities for customers to provide feedback’.