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Coronavirus COVID-19 information

 

 


Important links:


We are working hard to provide services to all our customers throughout the latest national lockdown.

  • We’re carrying out only emergency and essential repairs
  • All home safety checks and servicing within customers’ homes will continue
  • We will continue with caretaking and communal area inspections and repairs 
  • Communal cleaning and grounds maintenance continues
  • Our Independent Lives services (for people living in sheltered and supported housing, and Independent Living Service customers) will continue
  • Lettings, sales and house moves will continue; and
  • Construction sites will continue to build new homes.

We’re currently prioritising emergency/urgent and essential work.

We will continue to ensure that all our colleagues and contractors follow the latest government guidance to keep everyone safe. This includes using appropriate personal protective equipment (PPE) and maintaining social distancing in your home where this is possible. You can find out more about these measures here.

Please help us to keep you and our colleagues safe by ensuring you observe social distancing as well as the other precautions we ask of you whilst visiting.  

  • If you do need us, our secure customer portal, MyCuro, is available 24 hours a day for most routine enquiries.
  • Our Contact Team is here for you 8am-8pm Monday to Friday as usual.

For a full list of our main services and their current status, click here.


Here’s a closer look at some of the main services we provide:

Home safety

Contacting us:

Repairs: 

  • We are currently carrying out emergency and essential repairs only.
  • We have lots of how-to videos on our website showing you how to carry out tasks like resetting your consumer unit, repressurising your boiler and unblocking a sink.
  • If you need to report a new routine repair, we ask you to do this through MyCuro, our secure customer portal. It’s easy to register and you can access live information about your account and report non-emergency repairs 24/7. Report and book a new repair using MyCuro.
  • If your repair is an emergency, please call us in the usual way on 01225 366000.
  • Ensuring the safety of you and of our colleagues is our top priority, and all home visits and repairs will be carried out using social distancing. When we call to make the appointment we’ll talk to you about the safety precautions we will take and what we will ask you to do. You can find more information here.

Helping you with money and rent: 

  • If you're worried about being able to make ends meet because of COVID-19, we can help. It’s important you let us know so we can make a plan with you.
  • We can help with benefit advice, making a claim, food bank provisions, welfare support, charity payments and money advice. 
  • There’s lots more information and advice here.

Around your estate: 

  • We’re continuing to clean and look after your neighbourhood and any communal areas in your building, although this work is sometimes taking a little longer than usual. 
  • If you’d like specific information about your area, please email your enquiry estates@curo-group.co.uk.

Staying in touch

  • Make sure we have an up to date email address for you so you can receive important announcements and our newsletter. Just let our Contact Team know when you next need to get in touch.
  • Keep an eye on our Facebook Page and website for our regular FacebookLive AskCuro events and for our short Hot Topics chats with teams from across Curo.

Useful links:

• Health advice – www.nhs.uk/coronavirus
• UK Government advice and updates – www.gov.uk/coronavirus



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