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Coronavirus COVID-19 information

 

 

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Our latest Curo service status is here.

Here are some frequently asked questions.

Click here for home visit safety information.


In these ever-changing times, please be assured that we’re continuing to provide a comprehensive range of services to all our customers. Our priority is to keep all our customers and colleagues safe. The restrictions announced by Government in September won’t affect the level of service customers receive:

  • Our secure customer portal, MyCuro, is available 24 hours a day for most routine enquiries.
  • Our Contact Team will be here for you 8am-8pm Monday to Friday as usual.
  • Our repairs colleagues will be carrying out repairs as before, continuing to follow all current Government guidance to ensure your safety and our safety.

For a full list of our main services and their current status, click here.

Here’s a closer look at some of the main services we provide:

Home safety

Contacting us:

Repairs: 

  • Since June 2020 we’ve been carrying out routine as well as emergency repairs in residents’ homes, and that’s not changed.
  • If you need to report a new repair, we ask you to do this through MyCuro, our secure customer portal. It’s easy to register and you can access live information about your account and report non-emergency repairs 24/7. Report and book a new repair using MyCuro.
    If your repair is an emergency, please call us in the usual way on 01225 366000.
  • Ensuring the safety of you and of our colleagues is our top priority, and all home visits and repairs will be carried out using social distancing. When we call to make the appointment we’ll talk to you about the safety precautions we will take and what we will ask you to do. You can find more information here.

Helping you with money and rent: 

  • If you're worried about being able to make ends meet because of COVID-19, we can help. It’s important you let us know so we can make a plan with you.
  • We can help with benefit advice, making a claim, food bank provisions, welfare support, charity payments and money advice. 
  • There’s lots more information and advice here.

Around your estate: 

  • We’re continuing to clean and look after your neighbourhood and any communal areas in your building, although this work is sometimes taking a little longer than usual. All our contractors have returned their colleagues from furlough.
  • If you’ve faced delays, we apologise. We have a plan in place to get estates back to standard – we thank you for your understanding of the challenges posed by the current situation. Any reduction in service will be reflected in your service charges.
  • If you’d like specific information about your area, please email your enquiry estates@curo-group.co.uk.

Staying in touch

  • Make sure we have an up to date email address for you so you can receive important announcements and our newsletter. Just let our Contact Team know when you next need to get in touch.
  • Keep an eye on our Facebook Page and website for our regular FacebookLive AskCuro events and for our short Hot Topics chats with teams from across Curo.

Useful links:

• Health advice – www.nhs.uk/coronavirus
• UK Government advice and updates – www.gov.uk/coronavirus



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