We're always looking at how we can improve the services we provide and make it easier for you to get the help you need.
Over the past few months, we've introduced a new way of delivering our housing and support services. These changes are designed to help us provide a more joined-up, responsive service that better meets the needs of you and your community.
What has changed?
We've brought together teams that previously worked separately, creating a more integrated housing and support service. This means colleagues can work more closely together, helping us resolve issues quickly and provide a more consistent experience.
Our new approach also allows us to spend more time in our neighbourhoods as we have introduced a new housing officer role and created patches for all our areas. This should make it easier for you to get any support you need.
Why have we made these changes?
We listened to customer feedback, which told us that:
- You want services to be simpler and more joined up.
- You don't want to have to repeat your information to different teams.
- You want us to be more visible and accessible in your community.
- You want issues to be resolved as quickly as possible.
By changing the way we work, we're aiming to reduce delays, improve communication and make it easier for you to get the right support from the right person.
What does this mean for you?
Most customers won't notice any immediate changes to the services they receive. You'll still be able to contact us in the same ways, and we're committed to continuing to provide high-quality housing and support services.
Behind the scenes, however, our teams are starting to work more closely together. We’ll write to you soon to share who the contacts will be in your area.