Winter is here, and with it comes colder temperatures, festive celebrations, and a few extra challenges for our homes and communities. To help you stay safe, warm, and prepared this season, we’ve put together some useful tips and resources.
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Staying Safe Outdoors
Gritting and snow clearance
Icy paths and roads can be hazardous, so please take care when going out and about in freezing conditions. We grit paths at our sheltered housing sites and provide grit bins at our supported schemes for residents to use. Visit this web page for more cold weather advice and information.
Reporting broken lights
Well-lit communal areas and streets help everyone feel safer. If you spot a broken light in a communal area, or a street light that’s out, please let us know. Not all street lights are our responsibility, but if it’s not ours then we can help you report it to the right place.
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Keeping Your Home Warm and Secure
How to bleed a radiator
If your radiators aren’t heating properly, bleeding them can make a big difference. It’s quick, easy, and helps your heating work efficiently.
Find out how to bleed a radiator.
How to thaw frozen pipes
Frozen pipes can lead to leaks and costly repairs. Here’s how to safely thaw them and prevent damage.
Here’s how to thaw frozen pipes.
Reporting an emergency repair
We know that emergencies don’t always happen at convenient times. To report a repair or other issue as an emergency, call us on 01225 366000 (or 0345 245 0566 when we’re closed). It's always better to call, as out social media and emails aren't monitored 24 hours a day. Remember: If there's a danger to life always call 999.
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Festive Safety and Energy Tips
Christmas safety tips
Decorations and lights bring joy, but they can also pose risks. Follow our safety tips to keep your celebrations accident-free.
Christmas energy-saving tips
Stay cosy without overspending on energy. Our festive energy-saving tips will help you keep bills down while enjoying the season.