It’s now become a tradition for us to hold our annual Residents’ Conference in September. While COVID-19 prevented us meeting up in person this year, it didn’t stop us taking to the stage and giving you the opportunity to get involved.
Held over three sessions, we invited Curo residents to join us via Zoom, Facebook or YouTube to watch and take part in our first ever Digital Residents’ Conference. Ten teams from across Curo took to the floor in the morning and afternoon sessions to talk about what they do, the improvements they’ve been making and to ask for feedback and questions from the audience. Many of you got involved on the day and many more continue to provide comments via Facebook. Thank you!
In the evening Chair of the Board Liz Potter, Chief Executive Victor Da Cunha and Executive Director of Customer Experience Paul Harris talked about the challenges facing the organisation through this difficult time, how we’ve performed over the last year and what the future holds for Curo.
Questions were pitched in from watching residents on topics including the financial resilience of the organisation, how residents can get involved with their local residents’ association, whether we should publish a minimum standard when letting new homes, how we ensure all our homes meet disability regulations and whether we have plans to open an office in Bristol. We’re reviewing all the ideas raised during the day and will confirm progress in due course.
The day closed with the presentation of two community awards, with the fabulous Chew Chat community initiative picking up the Community of the Year Award and neighbourhood dynamos Rowan Edwards of Snow Hill and Cerise Banwell of Pill crowned Curo Community Champions. We also unveiled the winners of the Curo in Bloom competition. Congratulations to all of you and thanks to those who took part this year.
If you weren’t able to join in on the day, you can still watch every presentation online at www.curogroup.co.uk/resconf2020.