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Executive Director of Customer Experience
Paul joined Curo in 2017 from Acorn Group, an African property management company where he was VP Corporate Affairs. Prior to that he spent five years as Group Director Customer Experience at Unite Students Group where he implemented a highly successful customer digital programme. This was preceded by roles at the South West Regional Development Agency, Laing O’Rourke Group and Royal Mail.
The Housing White Paper means our sector will need to tighten up and strengthen our approach to complaints management, resident engagement and performance communications – all things we should be continuously improving anyway. Read Paul Harris’s comment piece, 'Resident satisfaction – are we serious about understanding the truth?', in Inside Housing. [subscrip…
Written by: Paul Harris
We ran our first ever Curo Labs in January 2019, inviting customers to drop in to our offices at The Maltings in Bath through a Thursday, Friday and Saturday, with an additional session on the Thursday evening. Around 150 customers came along and gave us their thoughts on a number of improvements and projects we are currently working on.
Written by: Paul Harris
