News

Post image

Listening to Curo's Customer Diversity Group

Curo’s Customer Diversity Group is an important way for us to listen to residents from ethnic minority backgrounds. Our latest session took place online on Wednesday 22 February. Customers told Curo’s recruitment and training colleagues about what we’re doing well and how we can improve our customer service. We’ll now use this feedback when we plan our training…

Post image

Listen to episode four of the Cost of Living podcast

In our latest episode, Tania Reason, Benefits Advisor at Curo, talks about the benefits that customers may be missing out on. It’s easy to get lost in the complex benefits maze, but the Money Advice service has the latest information on what support is available. Tania explains how she’s there to support customers every step of the way in their applications. “If you’re e…

Post image

Curo colleagues pick St Peter’s Hospice as their new Charity of the Year

Kind Curo colleagues have chosen St Peter’s Hospice to raise funds for as their Charity of the Year 2023. “St Peter’s is a charity which has positively touched the lives of lots of people, including many of us at Curo,” says Victor da Cunha, Curo’s Chief Executive. “We’ll do all we can to raise as much as possible over the coming year to support its incredible work.” St Peter’s Ho…

Post image

Curo colleagues’ fundraising has ‘tremendous impact’ on Bath City Farm

Over the last twelve months kind Curo colleagues have raised a grand total of £10,842 for Bath City Farm as their chosen Charity of the Year. Each year, Curo colleagues select a local charity to support and for the past year they’ve given their time and effort to support the farm, a place of fun and learning based near Curo’s offices in Twerton. “As a social landlord with a…

Post image

Tree planting on Axbridge Rd Green, Foxhill

More Trees for B&NES have teamed up with Blooming Whiteway and Curo to plant trees in Whiteway Green. The trees will be planted by volunteers on Friday 17 and Saturday 18 February 2023 from 10am to 1.30pm each day. If you’d like to come and help...

Post image

Cleaning service update

In the past we’ve used a mix of contractors and our own employees to carry out cleaning services in shared areas of your building and estate. Since January 2023 we’ve started using only our own employees to provide these services. Cleaners who previously worked as contractors have had the option to become Curo employees. Some of those contractors have chosen not…

Post image

Understanding prepayment meters

If you’ve fallen behind on your energy bill, your supplier may want to move you to a prepayment meter. We asked Sarah Rogers (pictured below), Customer Accounts Manager at Curo, what this means. What are prepayment meters?When you have a prepayment meter, you pay for your energy before you use it. This is different to quarterly and monthly bills. With quarterly bills, you…

Post image

Help us plant more trees at Whiteway Green, Bath

More Trees for B&NES have teamed up with Blooming Whiteway and Curo to plant trees in Whiteway Green. The trees will be planted by volunteers on Friday 17 and Saturday 18 February 2023 from 10am to 1.30pm each day. If you’d like to come and help...

Post image

Benefits advice for older people

Curo Benefits Advisor Tania Reason explains the support that older customers may be missing out on and how we can help.