Our Strategic Objectives

In the videos below, Curo customers ask members of our leadership team about our new Strategy and Vision, and the Strategic Objectives that will make them come to life.

Strategy and Vision

Darius Jean asks Victor da Cunha, Chief Executive:

The new Vision is ‘Everyone Feels Proud about the Quality of our Homes’ - why did you decide that quality homes were the most important thing to focus on for the next 10 years?
How did you involve customers in creating this strategy and vision?

Quality Homes

Zhoe Mitchell asks Julie Evans, Chief Property Officer:

It’s a 10-year strategy – what are the first steps you’ll be taking to improve the quality of our homes?
How are you planning to make our homes greener and more energy efficient?

Purposeful Culture

Paul Roles ask Ticki Toogood, Director of Organisational Development:

How will having a high-performing and engaged workforce at Curo lead to real improvements in the quality of our homes?
Why is having a diverse workforce important to Curo?

Trusted Customer Services

Ian Carter asks Andrew Snee, Director of Tenancy Compliance and Management:

Trusted Customer Services means that you’ll always keep your promises – how are you going to guarantee this?
How are you making sure that you really listen to customers and hear from as many of us as you can?

Collaboration and Growth

Julia Hawkins asks Paul Harris, Chief Customer Officer:

There’s a huge shortage of housing for families in the South West, with more than 5,500 families on the council’s waiting list. What are you doing to build more homes?
Where does sustainability come into this strategy?
Which other organisations will you be working with and can you give us some examples of what this will mean for customers?

Solid Foundations

Ella Hanson asks Jane Smith, Chief People Officer:

Solid Foundations means that Curo colleagues will have the technology to do their jobs efficiently. Can you give me some examples of how that will mean quicker service for customers?
Why is data important?