How we’re improving our services

In these four short videos, Curo colleagues explains some of the challenges we face as an organisation and what we’re doing to address them.

Chloe from our Customer Contact Team talks about call wait times and how we’re making them shorter.

Mark from our response team explains some of the challenges we’re facing in repairs and what we’re doing to address them.

Paul Harris, Curo’s Executive Director of Customer Experience, explains some of the obstacles we’re facing in building new homes for social rent – and what you can do to help. Find out more about our Resident Engagement groups here.

Victor da Cunha, Curo’s Chief Exec, gives an overview of what we’re doing to improve our repairs service and call wait times.