Pendant alarms updates

A signal issue is affecting a small number of alarms in our sheltered housing schemes. We’re working urgently with our provider to resolve the issue. Check back here for regular updates

Update: Monday 4 August

Letter to all pendant alarm customers - issued Friday 1 August

We wrote to you recently about a signal issue affecting pendant alarms. We’re dealing with this urgently and said we’d write again to update you.

Since our last letter, we’ve confirmed that only a small number of alarms are affected. We’re continuing to work urgently with the alarm provider, Appello, to find a solution as quickly as possible.

We’re offering extra support to the most vulnerable users of the system. That includes having more colleagues on duty over the weekends. If you have concerns about your alarm, please speak to your Sheltered Housing Officer or call our Customer Contact Team on 01225 366000, Monday to Friday 8am to 8pm.

Outside of these hours, you can call the same number to be put through to our out-of-hours service, where you’ll be able to speak to someone and report a problem. In an emergency, please dial 999.

We’ll continue to keep you informed - the next update will come via your Sheltered Housing Officer. Information is also being published our website – see www.curo-group.co.uk/alarms for future updates.

Yours sincerely

Yours sincerely

Andrew Snee
Director of Housing
andrew.snee@curo-group.co.uk  

Update: Monday 28 July

Letter to all pendant alarm customers - issued Friday 25 July

I hope this letter finds you well.

I’m writing to let you know about a signal issue which may mean your alarm is not working all the time.  We believe the issue is only affecting a small number of customers, but your safety is our first priority and that means it’s important that we make you aware of this risk.

If you have an emergency over the weekend, please do not hesitate to call 999 for immediate assistance.  You can also contact us at any time over the weekend by calling 01225 366000 and speaking to our out-of-hours service.  

We understand this situation may cause concern and want to reassure you that we are actively working to find a solution as soon as possible.

We will be in touch with you again next week with more information and an update on the next steps we are taking to resolve the issue.

Yours sincerely

Andrew Snee
Director of Housing
andrew.snee@curo-group.co.uk