Service status

We'll update this page whenever there is a serious disruption to any of our services.

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Cleaning service update

In the past we’ve used a mix of contractors and our own employees to carry out cleaning services in shared areas of your building and estate. Since January 2023 we’ve started using only our own employees to provide these services. Cleaners who previously worked as contractors have had the option to become Curo employees. Some of those contractors have chosen not…

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Other ways to get in touch while our phone lines are busy

If you’re trying to contact us by phone, we’re sorry if you’re having to wait a long time for your call to be answered. At the start of April, we have a large number of colleagues unable to work because they have COVID. You might find it quicker and easier to contact us using MyCuro, Livechat, by texting us or using WhatsApp. We’re doing all we can to help every customer who need…

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