Curo has joined Together with Tenants, an initiative that aims to strengthen the relationship between housing associations and residents. If you’re a Curo tenant, the letter below is for you. It explains what Together with Tenants means for you, and how you can get involved:
Read the open letter to tenants from the Tenant Advisory Panel (TAP)
We need your help. We’d like to know what you think we should be doing to meet our commitments to you. Please give us your feedback and ideas here. [LINK TO SURVEY - Nick to provide]
By joining Together with Tenants, we’ve made commitments to you, our customers. These are set out in the charter below.
The Together with Tenants Charter
Housing associations that adopt the Together with Tenants charter are making six commitments:
1. Relationships: Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.
2. Communication: Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
3. Voice and influence: Housing associations will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.
4. Accountability: Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.
5. Quality: Residents can expect their homes to be good quality, well maintained, safe and well managed.
6. When things go wrong: Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.
Find out more about Together with Tenants here.
