We’ll continue to serve customers over the festive period. We’re open every week day except Christmas Day, Boxing Day and New Year’s Day.
Between 19 December and 2 January, our Contact Centre, dealing with calls and messages, will close earlier than usual on most days. Our customer reception at the Maltings will close an hour early on 19, 24 and 31 December.
Our emergency out-of-hours phone service will run throughout on 01225 36600. MyCuro will also be available 24/7 for you to book a repair, change appointment times or log a report.
See our contact page for other ways to get in touch.
Have you checked for changes to your bin collections over the festive period? In some areas, changes to bin collections continues until mid January. See your local council’s website for more information.
Bath & North East Somerset
Bristol City Council
North Somerset
Contact Centre opening hours
Friday 19 December – 8am to 4pm
Monday 22 December - 8am to 8pm
Tuesday 23 December - 8am to 8pm
Wednesday 24 December - 8am to 4pm
Thursday 25 December - CLOSED (Christmas Day)
Friday 26 December - CLOSED (Boxing Day)
Monday 29 December - 8am to 5pm
Tuesday 30 December - 8am to 5pm
Wednesday 31 December - 8am to 4pm
Thursday 1 January - CLOSED (New Year’s Day)
Friday 2 January – return to normal hours
Maltings reception opening hours
Friday 19 December – 8.30am to 4pm
Monday 22 December - 8.30am to 5pm
Tuesday 23 December - 8.30am to 5pm
Wednesday 24 December - 8.30am to 4pm
Thursday 25 December - CLOSED (Christmas Day)
Friday 26 December - CLOSED (Boxing Day)
Monday 29 December - 8.30am to 5pm
Tuesday 30 December - 8.30am to 5pm
Wednesday 31 December - 8.30am to 4pm
Thursday 1 January - CLOSED (New Year’s Day)
Friday 2 January – return to normal hours