We've been working with groups of residents and colleagues to refresh our current strategy for delivering ‘renowned customer service’.
While we have made good progress delivering the current plan there have been many developments in recent months (not just the pandemic but also several Government White Papers), and this made us consider if we should update our thinking.
We have taken a very collaborative approach and run four sessions with groups of customers, which have been really helpful. An initial proposal was shared again with customers in February, and we will be launching the final version at the end of March – this will be on our website, and we will be reporting back to customers and stakeholders on our progress every quarter.