There are some new faces in Curo’s Resident Engagement Team. We find out a bit more about Neil Rogers and Hannah Gavin (pictured above).
Neil Rogers, Resident Engagement Coordinator:
Tell us a bit about what you do at Curo…
I recently joined as Resident Engagement Coordinator. I'm excited about the opportunity to meet our customers and establish trusting relationships with the communities we serve.
What did you do before?
My career journey began at Lloyds Bank, where I held various positions including Financial Consultant, Branch Manager and Area Community Engagement Consultant. Later, I took up a Senior Debt Advisor role at a company in Somerset, helping both individuals and businesses with financial matters. Following that, I went into the communications industry with roles at Avonline Satellite Broadband and Truespeed, where I focused on community relationship-building. In addition, I volunteer as a befriender for young children and frequently organise charity events.
Why Curo?
I wanted a role that would inspire me to jump out of bed each morning and use my community engagement skills to make a positive impact on people's lives. The position at Curo offered exactly that.
What's the best thing about your job?
I love the welcoming and supportive atmosphere from colleagues at Curo. And I’m enjoying getting out and meeting lots of our customers.
What's your favourite hobby or pastime?
Drumming has been a passion of mine for more than 35 years, and I play with two rock bands. One of them has released two original albums, a live album and a Christmas single, available on streaming platforms. I've had the privilege of performing at various venues, including Glastonbury Festival and the Bristol Beacon. We’ve even supported 70s band Hot Chocolate at a music festival. I also enjoy going to gigs – rock and metal are my favourite genres.
If you could have any superpower, what would it be?
While it might sound clichéd, I would choose the ability to prevent people from committing evil acts. Imagine a world free from invasions and wars – a safer and better place for everyone.
Hannah Gavin, Resident Engagement Coordinator:
Tell us a bit about what you do at Curo…
As part of the Resident Engagement Team, I’m a point of contact for our customers, someone to talk to face to face. I help to run different groups, giving voices to our customers and can act as the midpoint between customers and our specialist teams.
When did you join Curo and what did you do before?
I started at the end of February. I previously worked in membership engagement at sports organisation British Fencing in London for five years. I’d worked in sport since I graduated from uni. But I’d moved to Bath and I was ready to do something new. It was important that my next job would give back to the community.
Why Curo?
From my research, I saw that Curo is ahead of the curve when it comes to engaging residents, and I wanted to be part of that. For example, I was impressed by the Board Connect sessions, which are a chance for our Board to directly hear the concerns of residents.
What’s the best thing about your job?
Getting out and about to see people, especially at Community Catch-ups. We might not be able to fix people’s problems there and then, but we can make sure that people feel seen and heard. We’ll then follow up queries and get back to the customers with answers.
What’s your favourite hobby or pastime?
Tap dancing! I’m part of a local group – they’re a lovely bunch. We work on a different dance every six weeks.
If you could have any superpower, what would it be?
The ability to time travel. Living in Bath, I’d love to go back to Georgian or Roman times and see firsthand what life was like.
Why not join Hannah and Neil at a Community Catch-up? Find out if they'll be coming to you area here. To request a Community Catch-up visit to your area, please email Voicebox@curo-group.co.uk