Huge congratulations to James Lewis, Resident Liaison Officer, who has won Curo’s Customer Choice Award 2022!
Our annual Customer Choice Award is your opportunity to tell us all about the Curo colleagues who have gone above and beyond for customers. This year we received more than 40 nominations and we asked a panel of customers to take on the difficult task of selecting our runners up and overall winner.
James was selected for his work finding new homes for residents, specifically his support of 36 families who were moved from Tintagel Close, Keynsham to their new homes for good.
Here’s what our customers said about James:
“James moved heaven and Earth to get me my wonderful new home. He helped me every step of the way. Nothing was a chore for him. Because of him, I now have a lovely home. It makes me so happy and has changed my life for the better. Thank you, James.”
“James was very helpful in finding a suitable home for my family. He even got my son help and advice towards his goal of training to be a pilot. James was there any time I had queries about my housing situation. He deserves a big thank you.”
“James is so supportive. My son is autistic and James helped me to calm him down when he was having a meltdown. He was so accepting and instinctively seemed to know what to do. He took time to speak to my son without judgement, which is very rare. James also listened to our needs and understood what we wanted from our new home. We’ve now got the perfect place to call home, which suits both of us. I can’t thank James enough for all the help he’s given us.”
James was delighted to win the award. “It was wonderful to be nominated and a total surprise to win,” he said. “I love working with our customers and identifying how I can support them. I enjoy the challenges my job brings – it’s certainly not a nine-to-five role!
“Some residents can be understandably reluctant to move, so I try to build positive relationships with them and ensure they’re fully aware of our plans. I often provide additional support such as advice on benefits, grants and repairs, and referrals to youth services or Citizens Advice.
“Knowing that I’m supported by our Lettings and Voids and Customer Accounts teams makes the whole process simple, so I judge this as a team award. Our customers are naturally busy and stressed when moving so for some of them to find the time to thank me is greatly appreciated.”
Our runners up were Mark Robertson, from the Responsive Repairs team, and Michelle Sage, Resident Engagement Coordinator.
Mark was selected for his incredible efforts installing a ramp at a customer’s home after accidentally injuring himself on the job, following the mishap which prevented the job completion, Mark returned to the customer’s home on his day off to ensure the job was finished.
Michelle was nominated for her work with residents helping to build supportive communities and her commitment to giving our customers the best possible experience.