Over the past 12 months, our Resident Engagement team — Hannah and Neil — have been out across our communities, meeting customers, listening to concerns and offering support. In that time, they’ve completed 82 Community Catch‑Ups and spoken with 915 households.
These sessions give residents a chance to raise issues, ask questions and get practical help on the spot. They also help us understand what really matters so we can improve our services.
Some highlights from this year
- Helping a resident secure nearly £600 in unclaimed benefits to cover rent and heating costs, allowing them to stay comfortably in their home.
- Organising temporary relocation for a customer while essential building works took place.
- Resolving fencing issues so a resident could enjoy their garden again with better privacy.
- Installing new safety window locks in a first‑floor property to improve security for a family with young children.
- Providing guidance on applying to occupational health and reporting anti‑social behaviour, helping residents feel safer and more confident in their homes.
Hearing from our customers means a lot to us
“Neil and Sophie from the account team are very friendly and easy to talk to. They're very helpful and offered guidance."
"Respectful, Professional, they listened I felt that my concerns were heard, and later action was taken to resolve the concern."
"I felt 'heard' by the team who promised action would be taken. Plus It appears points were actually actioned as a result of this meeting."
“All my concerns were noted and listened to by the team and prompt action for Inspection of my property issues"
Get in touch if you want us to visit your area
Dates for Community catch-ups in April and May are now available go to Community catch-ups – coming to an area near you soon – and keep an eye on your inbox for updates.
We offer lots of ways to get involved in shaping Curo’s services, including VoiceBox, our online consultation and engagement platform. If you’d like to request a Community catch‑up where you live message us on voicebox@curo-group.co.uk
